My address / account details do not save

Are you having trouble saving your address or account details when ordering your photo book? We understand how frustrating this can be, but don't worry, we're here to help!

Here are some of the most common issues that may prevent you from saving your details:

  • Missing fields: Make sure you fill in all the required fields. Don't leave any blank spaces.
  • Overlong fields: Please do not try and enter your entire address in one line. Instead, use the multiple fields available and keep the "title" under 16 characters.
  • Email address mismatch: Ensure that the email address you enter matches the one registered to your account, and is not registered to another account.
  • Incorrect formatting: Double-check the formatting of each field, especially your phone number, which needs to be a real South African 10 digit number starting with 0.

If you're still experiencing trouble, please don't hesitate to contact our friendly support team on or call 011 225 0500.

At RapidStudio, we want your photo book to be as unique as your memories. We have a wide range of photo books, including brag books, ultimate albums, hardcover and softcover photobooks, and more! With our photobook themes, designing your book has never been easier. Plus, with our online design tool, you don't need to worry about software – design your book online, hassle-free!

Don't forget about our range of diaries and notebooks, perfect for jotting down notes or reliving your favourite moments. Looking for a gift? Check out our range of photo-inspired gifts and gift vouchers – the perfect present for someone special.

Make sure you sign up for our newsletter to be the first to know about our specials and promotions. Start designing your photo book today and create a keepsake that will last a lifetime!

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